Online Shop Minimum order value - shipping and packaging costs
Minimum order value EUR 30.00 excl. shipping costs
Shipping and packaging costs:
Germany: EUR 3.99 (up to 500g)
All other countries in the world: Only EUR 7.96 (up to 500g / 1.1 lbs)
501g (1.104 lbs) up to 1000g (2.2 lbs): Germany EUR 3.99, Worldwide EUR 10.85
1001g (2.206 lbs) up to 2000g (4.4 lbs): Germany EUR 3.99, Worldwide EUR 22.45
Different shipping costs for bulky items are noted directly with the article.
>> The total shipping charges will be shown at the end of the ordering process. Any additional express surcharges must be taken into account.
Price adjustments of shipping costs reserved.
Shipping times and duration:
USA, Mexico, South America: 4-7 business days (Current Status: no Delays)
Canada, Alaska: 21-28 business days (Current Status: Severe Delays)
Europe: 3-6 business days (Current Status: No Delays)
Germany: Next business day
Japan: 3-7 business days
South Korea: 3-7 business days (Current Status: Severe Delays)
China: 5-6 business days
Thailand: 8-10 business days (Current Status: Severe Delays)
Indonesia: 8-10 business days
Australia: 5-10 business days (Current Status: Severe Delays)
New Zealand: 5-10 business days (Current Status: Severe Delays)
Process to the shipping date:
>> We ship with our logistics partners UPS business or DHL e-commerce. Shipments are insured and include tracking.
>> Processing to the shipping date takes about 1-2 business days*. Business days are Monday-Friday 9:00 – 16:00 (CET)
>> After the order has been placed, you will receive an order confirmation as well as a shipping confirmation including a tracking code. Updating the tracking can take up to 48 hours, even though your package is already on its way to you.
>> If you do not receive any confirmations, please check your spam folder. You can request a new confirmation at any time at the email address shop@reanimatedfilm.com . If possible, please tell us your order number.
*Due to high demand, there may always be longer delivery times. If this is the case, we will inform you on our homepage.
Important Information
>> For orders over EUR 1000 outside Europe, processing takes one working day longer due to the required customs document of the European Union.
>> If you would like express delivery, please contact us before placing an order. We will then look for the fastest and most cost-effective shipping method for your order.
>> The shipping systems of our logistics partners are programmed in such a way that only Latin letters can be used for the preparation of shipping and customs documents. Please enter your name and address in the Latin letter in the delivery address fields.
>> Please note: We do not accept external shipping service providers and external export companies. We only accept private delivery addresses for online shop orders! Thank you for your understanding.
>> There may possibly be customs duties that will be charged to your account. Please inform yourself about possible import taxes in your country. We cannot provide any information on this.
>> Since Brexit, we unfortunately no longer ship online shop orders to the UK. Please contact our wholesale partner SJF PHOTOGRAPHIC IN LONDON to find a KONO! reseller near you. Thank you!
Online Shop Payment methods:
You can choose between all the payment options included in PayPal and Stripe.
Contact information:
If you have any questions, we will be happy to help you. Send us an email or use our contact form.
General Terms and Conditions - Privacy Policy - Instructions for cancellation
Only privat consumers can order in our online shop. If you are a reseller, please contact us: Send us an email or use our contact form.
We reserve the right to make changes and price adjustments.
