We're excited to offer you our new low shipping costs — just €5 worldwide!* A great deal, and our way of saying thank you.

Hi! Great to have you here.

Here you can find out everything you need to know about your order in our Online Pop Up store, where we strive to provide the best shopping experience possible. If you have any further questions or require additional assistance, please feel free to reach out and contact us. We will be more than happy to help you with any inquiries or concerns you may have.

Minimum oder value: EUR 20.00

*Shipping and packaging costs: Germany: EUR 3.99 (up to 500g)

*All other countries in the world: Only EUR 5.00 (up to 500g / 1.1 lbs)

501g (1.104 lbs) up to 1000g (2.2 lbs): Germany EUR 3.99, Worldwide EUR 8.00

1001g (2.206 lbs) up to 2000g (4.4 lbs): Germany EUR 3.99, Worldwide EUR 22.45

Different shipping costs for bulky items are noted directly with the article.

>> The total shipping charges will be shown at the end of the ordering process. Any additional express surcharges must be taken into account.

Price adjustments of shipping costs reserved.

>> Since Brexit, we unfortunately no longer ship online shop orders to the UK. Check here for a KONO! Reseller near you.

—>Due to packaging regulations in numerous European countries, we supply private customers exclusively in the following European countries: Germany, France, Belgium, Finland, the Netherlands, Norway, Denmark, the Czech Republic, Ireland, Luxembourg. All other European countries are NOT listed in our shop system and therefore cannot place an order.

Private customers in all other European countries can purchase our analog products through KONO retailers in their respective countries. https://konomanufaktur.com/retailers

Shipping times and duration:

USA Due to the current customs situation, we’re temporarily pausing shipments to the U.S. and Puerto Rico. We truly appreciate your understanding and patience during this time. You can still shop your favorite KONO! films and products through our long-time U.S. and Canada distributor, Freestyle Photo Supplies in Los Angeles.
You’ll also find a list of other authorized KONO retailers in the U.S. here.

Mexico, South America: 8-11 business days (Current Status: no Delays)

Canada, Alaska: 8-11 business days (Current Status: Major Delays)

Europe: 3-6 business days (Current Status: no Delays)

—>Due to packaging regulations in numerous European countries, we supply private customers exclusively in the following European countries: Germany, France, Belgium, Finland, the Netherlands, Norway, Denmark, the Czech Republic, Ireland, Luxembourg. All other European countries are NOT listed in our shop system and therefore cannot place an order.

Private customers in all other European countries can purchase our analog products through KONO retailers in their respective countries. https://konomanufaktur.com/retailers

Germany: 2-3 business days (Current Status: no Delays)

Japan: 3-7 business days (Current Status: Major Delays)

South Korea: 3-7 business days (Current Status: Major Delays)

China: 5-6 business days (Current Status: no Delays)

Thailand: 8-10 business days (Current Status: Major Delays)

Indonesia: 8-10 business days (Current Status: no Delays)

Australia: 5-10 business days (Current Status: no Delays)

New Zealand: 5-10 business days (Current Status: Major Delays)

Process to the shipping date:

>> We ship with our logistics partners UPS business or DHL e-commerce. Shipments are insured with tracking.

>> Processing to the shipping date takes about 1-2 business days*. Business days are Monday-Friday 9:00 – 16:00 (CET)

>> After the order has been placed, you will receive an order confirmation as well as a shipping confirmation including a tracking code. Updating the tracking can take up to 48 hours, even though your package is already on its way to you.

>> If you do not receive any confirmations, please check your spam folder. You can request a new confirmation at any time at the email address shop@reanimatedfilm.com . If possible, please tell us your order number.

*Due to high demand, there may always be longer delivery times. If this is the case, we will inform you on our homepage.

Important Information

>> For orders over EUR 1000 outside Europe, processing takes one working day longer due to the required customs document of the European Union.

>> If you would like express delivery, please contact us before placing an order. We will then look for the fastest and most cost-effective shipping method for your order. 

>> The shipping systems of our logistics partners are programmed in such a way that only Latin letters can be used for the preparation of shipping and customs documents. Please enter your name and address in the Latin letter in the delivery address fields.

>> Please note: We do not accept external shipping service providers and external export companies. We only accept private delivery addresses for online shop orders! Thank you for your understanding.

>> There may possibly be customs duties that will be charged to your account. Please inform yourself about possible import taxes in your country. We cannot provide any information on this.

Online Shop Payment methods:

You can choose between all the payment options included in PayPal and Stripe.

Contact information:

If you have any questions, we will be happy to help you. Send us an email or use our contact form.

General Terms and Conditions - Privacy Policy - Instructions for cancellation

Only privat consumers can order in our online shop. If you are a reseller, please contact us: Send us an email or use our contact form.

We reserve the right to make changes and price adjustments.